Customer Growth Strategy
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Summary
Expanded Alpha Wares Multiglobal's customer base by 50% in the first year through targeted digital advertising and SEO.
UCHE WISDOM GODWIN
Computer Scientist | 13 Years in IT, Operations, & Project Leadership
Delta State, NG.About
Results-driven Computer Scientist with 13 years of experience in IT infrastructure management, project leadership, and business operations, adept at driving digital transformation. Leverages data-driven strategies, automation, and cloud solutions to optimize customer service, enhance business growth, and elevate team performance. Seeking to apply analytical, technical, and leadership expertise to contribute to a forward-thinking organization's strategic objectives.
Work
Alpha Wares Multiglobal Company
|Director
Warri, Delta State, Nigeria
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Summary
Led strategic operations and market expansion for an online retail brand, driving significant growth and optimizing customer satisfaction.
Highlights
Successfully launched and scaled a registered online retail brand, achieving 50% annual growth through effective market penetration and digital marketing strategies.
Optimized inventory management and product sourcing processes, resulting in a 20% reduction in operational costs.
Established robust customer feedback mechanisms and retention strategies, consistently maintaining high customer satisfaction levels.
Delta Trust Mortgage Bank Limited
|Customer Service Representative
Warri, Delta State, Nigeria
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Summary
Facilitated account management and provided multichannel support, significantly enhancing customer satisfaction and retention.
Highlights
Streamlined account management processes, achieving a 25% increase in customer satisfaction scores.
Delivered multichannel support (in-person, phone, and digital) to over 100 customers daily, significantly contributing to higher account retention rates.
Proactively resolved complex customer inquiries through effective cross-functional collaboration, ensuring prompt and accurate resolution.
Ekpoma Secondary School
|Computer Science Teacher (NYSC)
Ekpoma, Edo State, Nigeria
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Summary
Developed and delivered a computer science curriculum, enhancing digital literacy and technical skill acquisition for students.
Highlights
Developed and delivered a comprehensive computer science curriculum, enhancing digital literacy and increasing student engagement by 40%.
Cultivated a hands-on learning environment by integrating interactive tools, significantly improving students' technical skill acquisition.
Straton-X Computers
|IT Instructor
Otefe-Oghara, Delta State, Nigeria
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Summary
Delivered specialized IT courses and applied adaptive teaching methods to optimize learning outcomes and course completion.
Highlights
Delivered specialized courses in web development and graphic design, customizing teaching methods to optimize learning outcomes.
Implemented adaptive teaching strategies to cater to diverse learning needs, resulting in a 30% increase in course completion rates.
Education
Bestower International University
Cotonou, Benin Republic, Benin
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Bachelor of Science (B.Sc.)
Computer Science
Delta State Polytechnic
Otefe-Oghara, Delta State, Nigeria
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Higher National Diploma (HND)
Computer Science
Delta State Polytechnic
Otefe-Oghara, Delta State, Nigeria
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National Diploma (ND)
Computer Science
Languages
English
Certificates
Artificial Intelligence Tools
Issued By
HiiT Plc
Python Programming
Issued By
HiiT Plc
Mobile App Development with Flutter
Issued By
HiiT Plc
Soft Skills for the Workplace
Issued By
Jobberman
Certified Ethical Hacking
Issued By
HiiT Plc
BPMA Graduate Certificate
Issued By
BPMA
Skills
IT & Operations Management
Troubleshooting, Technical Support, User Engagement, IT Infrastructure Management.
Project Management
Project Coordination, Project Leadership, Agile Methodologies.
Digital Transformation
Automation Tools, Cloud Solutions, Operational Efficiency.
Customer Experience
CRM, Customer Satisfaction Metrics, Retention Strategies, Multichannel Support.
Business Development
Market Expansion, Brand Positioning, Business Growth, Digital Marketing, SEO.
Programming Languages
Python, Web Development.
Cybersecurity
Ethical Hacking, Data Privacy, Risk Mitigation.
Tools & Platforms
Microsoft Office Suite, AI Tools, Flutter, Salesforce, Zoho CRM.
Projects
Operational Efficiency
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Summary
Streamlined supply chain processes in Alpha Wares Multiglobal, reducing costs and improving customer satisfaction scores.
Digital Process Optimization
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Summary
Enhanced Delta Trust Mortgage Bank's account-opening process, reducing customer wait times by 35%.